Frequently Asked Questions

If you want to pay on the web, please install the Brook GUI client first, and then open Account from Brook GUI client.

One Plus account can be used for GUI: 1 iOS + 1 Android + 1 macOS + 1 Windows + 1 Linux and CLI: 1 openwrt + 1 ipio + 3 brook --script

Brook Plus and Brook Business are not bound to version. You can upgrade to a new version at any time.

Windows Defender might pop up asking whether to allow network access or other issues, which must be permitted.

If you subscribed on web: Open Brook GUI client; if you are not logged in or the login is expired, log in first; open the website from the client, and you will see the Manage Subscription button. If you subscribed on in-app purchase on App Store, then please manage in App Store.

Many people often have their email address typed wrong, remember to check carefully. Also do not forget to check the spam mailbox. If you still cannot receive the verification code after 5 minutes, it may be that your network cannot access our API server. You can try another network. If you are using Microsoft mailbox, users around the world generally report that they will lose emails without any notification. Alternatively, because you once marked our emails as spam, we have added your email address to our suppression list.

Yes. Deleting your account means that all your information will be deleted from our database. If you already have a subscription, do not forget to unsubscribe first. Delete Account

This is because the risk control mechanisms of the upstream payment gateway considered your order to pose a fraud risk, so we took the initiative to issue a refund. Once your order has been proactively refunded by us, any information related to you will be unable to make any further purchases of our products.