Frequently Asked Questions

Imagine some other products is fast at the beginning, but becomes very slow or even unusable after a period of time, you should be able to guess the reason. We do our best to provide stability at any time. Provide stability to your work same as provide stability to our own work. Because the cost of providing stable traffic is very high, so please cherish it and do not abuse it.

If you want to pay on the web, please install the client first, and then open Account from client.

One account can be used on 1 computer and 1 phone. For personal use only, and sharing with others is prohibited.

Windows Defender might pop up asking whether to allow network access or other issues, which must be permitted.

Shiliew can help you to use TikTok. Read this: How to Use Shiliew to use TikTok

The Google Play Store may connect to Google .cn domain on some phones. Try disabling all direct modules, disconnecting and reconnecting. Clear the Google Play Store cache and restart the Google Play Store.

All Shiliew servers are dual-stack. This means that regardless of whether IPv4 or IPv6 is chosen for incoming traffic, the servers support both IPv4 and IPv6 simultaneously for outgoing traffic.

Shiliew is based on the Brook protocol. It also includes all the features of the Brook Plus GUI client. Usually you only need to click the connection button on the homepage, and other configuration items can be ignored. Of course, you can also explore other features. Please read the: Brook Docs

Do not use for speed test, automation, occupying network bandwidth for a long time, etc.

Many people often have their email address typed wrong, remember to check carefully. Also do not forget to check the spam mailbox. If you still cannot receive the verification code after 5 minutes, it may be that your network cannot access our API server. You can try another network. If you are using Microsoft mailbox, users around the world generally report that they will lose emails without any notification. Alternatively, because you once marked our emails as spam, we have added your email address to our suppression list.

Yes. Deleting your account means that all your information will be deleted from our database. If you already have a subscription, do not forget to unsubscribe first. Delete Account

This is because the risk control mechanisms of the upstream payment gateway considered your order to pose a fraud risk, so we took the initiative to issue a refund. Once your order has been proactively refunded by us, any information related to you will be unable to make any further purchases of our products.

“Free” services nearly always come at some cost, whether that be the time you spend watching an intro ad. We do not operate that way – at all.